At African Automation, we understand the importance of reliable and efficient service delivery. Our Service Level Agreement (SLA) outlines the standards and expectations for our services, ensuring you receive the highest level of support and performance.
We offer design and engineering, project management, remote support, installation and commission
Our dedicated support team is available 24/7 to address any issues or concerns.
Our SLA is governed by exceptional response times, resolution tares and service availability.
1.Responsind to support request in minimum possible time
2.Maintain 99.9% service uptime
You can report issues or request support through our email or by calling our service desk. All requests are logged, tracked and handled according to the agreed response times outlined in the SLA.
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Yes, our SLAs are flexible and can be tailored to align with your specific operational requirements, business hours and priority levels. We work closely with you to define service terms that support your goals effectively.
24/7 support can be included depending on your SLA package. We offer multiple support tiers, including standard business hours and round-the-clock coverage for critical systems. Let us know your needs and we'll propose the best fit.
Yes, in the event that service commitment are not met, the SLA may include provisions for service credits or other compensatory measures. These terms are clearly defined in the agreement to ensure transparency and accountability.
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